Learning Outcomes

Introduction to Facilities Management

Duties of a Facility Manager

Lesson Summary

In this module, you will learn about the various aspects of facilities management and will be apprised of all the necessary information a facilities manager should know to be able to carry out several duties successfully. Upon that, you will also learn about the legal considerations attached to various departments in a facility.

Facility Management - Maintenance and Repairs - Course Assessment

Explore facility management to ensure the efficiency of any organisation with this free online course.

Facility Management - Maintenance and Repairs

In this course, we will introduce you to the basic concepts of facilities management and the various roles of a facilities manager. You will learn about the ins and outs of the numerous duties of this profession like lease purchase, vendor management, health and safety, maintenance and repair. We will show you the importance of having a well-managed workplace and how it can affect employees' productivity and behaviour.

Introduction to Diversity, Equity and Inclusion

Diversity, Equity, and Inclusion

Understanding Bias and Stereotypes

Creating a Safe and Inclusive Workplace

The Role of Leadership in DEI

DEI Exercises for Workplace

Conclusion and Next Steps

This module will help you address workplace diversity, equity, and inclusion or DEI issues. You will learn about bias, stereotypes, and the components of a safe or inclusive work atmosphere. The critical role of leadership in DEI, the strategies, and different exercises will provide meaningful insights as well as action steps.

Course assessment

Learn how to create a safe workplace that respects diversity, equity and inclusion in this free online DEI course.

Discussing Diversity, Equity and Inclusion in the Workplace

In today’s global economy, many organizations uphold the values of diversity, equity and inclusion (DEI) and aim to foster a corporate culture of empathy and mutual respect. This DEI course outlines the role of corporate policy in promoting cultural, racial, gender or any other differences based on identity in the workforce. Sign up to learn how to participate in constructive conversations on diversity and frame meaningful DEI strategies.

Introduction to Cultural Diversity

Cross-Culture in the Workplace

Managing Diversity

This module will explore cross-cultural awareness and delve into effective communication skills for multicultural settings. We will discuss cross-cultural design, cross-cultural competency and cultural values that come into play when building a cohesive team. Also, you will learn about leadership strategies for managing a culturally diverse group.

Course assessment - Introduction to Cross-Cultural Awareness

Learn how to cross cultural barriers and build relationships with people different to you in this free online course.

Introduction to Cross-Cultural Awareness

Learning how to relate to people from different cultures is critical in the workplace. This diversity, equity and inclusion (DEI) training course explains how to improve your cultural awareness and competency. We explore the principles of cross-culture design and provide effective communication and leadership strategies designed to foster productive professional relationships in multicultural settings. Sign up to add DEI skills to your portfolio.

Introduction to Compliance Management

Compliance Auditing and Ethics

Risk Management

In this module, you will learn about the different elements of the compliance management system and the advantages of compliance for a business. Study the aims and guiding principles of risk management as well as the duties and responsibilities of the compliance officer.

Basics of Compliance Management - Course Assessment

This free online course will teach you how to establish an effective compliance management and risk detection system.

Basics of Compliance Management

All organisations must comply with laws, rules and regulations and set standards for smooth functioning. This course will give you everything you need to ensure your business adheres to the relevant regulatory framework. You will look at the responsibilities and challenges facing the compliance department. Discover the different elements of the compliance management system and the body that sets the requirements for compliance auditing.

Introduction

The Amendments

Climate Change

What Else Was Updated?

Succeeding at Your ISO 45001 Audit - What Do Auditors Check?

In this module, you will review the updates to ISO 45001 and their implications for the auditing process. You will also learn about the procedures, reporting, and follow-up designed to monitor an ISO 45001 Occupational Health and Safety Management Program within the workplace.

ISO 45001: 2018/Amendment 1: 2024 - Safety Management System - Course Assessment

Learn about the ISO 45001:2018/Amd 1:2024 amendment and its health and safety implications with this free online course.

ISO 45001: 2018/Amendment 1: 2024 - Safety Management System

Are you curious about fortifying workplace safety? Dive into ISO 45001:2018/Amd 1:2024. Explore the latest update, which integrates climate change concerns into your Safety Management Plan. Elevate your organization's Occupational Health and Safety Management System, and instill confidence in your team that safety is a top priority. Join us and empower your workforce to thrive in a safer, more sustainable environment!

Introduction to Supervision

Core Supervisory Skills

Building and Managing Teams

This module introduces you to the roles and responsibilities of a supervisor. You will learn about various leadership styles and their impact on building and managing productive teams. You will explore the effects of unconscious bias on a team's cohesion and learn how to resolve conflicts and build, manage, and harmonise diverse teams.

Performance Management

Navigating Workplace Challenges

Supervisory Best Practices

This module discusses strategies to enhance a team's performance. We will demonstrate with real-life examples how performance appraisal and feedback help a supervisor and his team meet the organisation's goals. You will learn how to navigate complex dilemmas, overcome resistance and implement modifications smoothly and effectively.

Strategic Thinking and Planning

Fostering Innovation and Creativity

Developing as a Supervisor

Joining Professional Networks and Communities

In this module, you'll learn how innovation, creativity and sustainability help in long-term strategic planning to achieve organisational vision. You'll explore how continuous learning, professional development, and mentorship programs help you transition into a supervisory role. You will also learn how digital tools can help with team management.

Mastering Supervision: Skills and Strategies for Effective Leadership - Course assessment

Develop leadership, manage teams effectively, and enhance organisational performance with this free online course.

Mastering Supervision: Skills and Strategies for Effective Leadership

Are you ready to elevate your leadership skills and take charge of your team's success? Embark on this transformative journey, where you'll acquire indispensable proficiency in core supervision, team building, performance management, and strategic planning, all while nurturing innovation and personal development. This course was reviewed and approved by qualified subject matter expert Dr. Pedro Nunes, an Economic Analyst and Business Strategist.

Introduction to Sexual Harassment

Sexual Harassment in the Workplace

The Law and Sexual Harassment

This module will define the concept of sexual harassment and list the types, impacts and signs of sexual harassment. The module also explains sexual harassment in the workplace, the two principal type of sexual harassment that occurs at work, an overview of various UK legislation associated with workplace harassment and addressing sexual harassment

Preventing Sexual Harassment at Work

Dealing with Sexual Harassment in the Workplace

Mediation and the Aftermath

This module will teach you the role of employers in preventing sexual harassment at work, sexual harassment policies and procedures in the workplace, how to deal with sexual harassment at work and how to support both the victim and the accused of sexual harassment. You will also learn what to do when a complaint has been resolved.

Sexual Harassment in the Workplace - Assessment

Learn how to avoid and respond to workplace sexual harassment in this free online human resources training course.

Sexual harassment is an important issue in many workplaces and can seriously harm victims and their organization. Every employee is an investment made by an organisation that expects to generate returns. A creeping culture of sexual harassment may hinder employee quality, growth and development. This human resources training course describes the methods and policies used to protect staff and their organisation from unprofessional behaviour.

Sexual Harassment Overview

Common Myths About Sexual Harassment

Knowing Your Rights

Sexual Harassment Prevention

What Managers Need to Know

This module looks at sexual harassment, what it is and how to prevent it. It covers all the myths associated with it and teaches you about your rights. It explores what to do if you are a bystander before concluding with what a manager needs to do if it occurs in the workplace.

Understanding and Preventing Sexual Harassment - Assessment

This free online course traces the impact of workplace sexual harassment and explains how you can help prevent it.

Understanding and Preventing Sexual Harassment

Understanding sexual harassment is crucial in our modern world as we socialise with those around us. Wherever you work or study, this human resources training course can help you to keep yourself and your colleagues safe from unwelcome sexual advances. We define ‘sexual harassment’ and go through its various forms and classifications. We then identify the boundaries you need to respect to avoid being implicated in a career-ending situation.

Introduction to ISO 9001:2015 and Quality Management

Core Concepts of a Quality Management System

Risk-Based Thinking and Organisational Knowledge

This module dives into ISO 9001:2015, revealing core quality management principles and the standard's powerful structure. Master the QMS, process approach, and risk-based thinking to elevate your skills and transform your organisation.

QMS Planning and Support Clauses

Operational Requirements of ISO 9001:2015

Documented Information and Operational Evidence

This module empowers you to master ISO 9001:2015's planning and operational essentials. Define quality objectives, optimise support functions, and ace product/service requirements. Learn to control nonconforming outputs and expertly manage documented information for peak efficiency.

Performance Evaluation

Internal Auditing of the QMS

Improvement and Corrective Actions

This module provides the expertise to master performance evaluation, conduct effective audits, and drive meaningful improvements. Learn to analyze data, boost customer satisfaction, and correct nonconformities. Learn how to transform or refine your QMS for enhanced operational effectiveness.

ISO 9001:2015 - Quality Management System (QMS) Essentials - Final Assessment

Explore the components of ISO 9001:2015 to ensure compliant quality management systems through this free online course.

ISO 9001:2015 - Quality Management System (QMS) Essentials

Ready to master global quality standards? Whether you're developing a new system or improving an existing one, this course provides practical tools and insights to effectively implement the ISO 9001:2015 Quality Management System for enhanced organizational performance. This course was reviewed and approved by subject matter expert Teodorico Mayo Jr, an ISO 9001 Certified Lead Auditor. Enrol now to take the lead and accelerate business growth.

The Basics

Your Role as a Supervisor or Team Leader

Understanding Your Team and Its Behaviour

Motivating Your Team

In this module, you will learn about the various behaviour-based safety practices in any organization. You will also learn about how supervisors and team leaders can know their team well and how they can motivate every member of the team.

Behaviour-Based Safety - Course Assessment

Learn about the best practices of behavior based safety (BBS) in the workplace from this free online course.

Behaviour-Based Safety

The free online Behavior Based Safety training course provides an introduction to behavior-based safety practices in an organization. In this online course, you will learn about the different roles and responsibilities between the supervisor and the employee, how to identify factors that can cause incidents as well as identify the influences of behavior. You will also learn how to get to know your team members and motivate them.

Methodology and Structure

Measurement and Performance Basics

Leadership, Culture, and Team Roles

Process Definition and Customer Focus

Root Cause and Decision Support Tools

Sustaining Control and Risk Management

Project Framing and Organisational Alignment

Data Integrity and Measurement Assurance

Implementation and Operational Integration

Lean Six Sigma: Green Belt Fundamentals - Assessment

Master the core concepts, tools, and techniques of the Lean Six Sigma methodology with this free online course.

Lean Six Sigma: Green Belt Fundamentals

Looking to cut costs, reduce waste, and boost efficiency? This course introduces the Six Sigma methodology and its core tools for effective process improvement. Ideal for professionals ready to lead change, it builds globally recognised skills. This course was reviewed and approved by qualified subject matter expert Adil Tiskaoui, a Lean Six Sigma Black Belt, Supply Chain Engineer, Scrum Master. Enrol today start running lean for maximum results.

FM and ISO Fundamentals

Organizational Context

Leadership and Planning

Support and Operations

Performance Evaluation

Improvement and Certification

ISO 41001:2018 - Facility Management System - Assessment

Learn ISO 41001:2018 facility management fundamentals, benefits and certification essentials in this free online course.

ISO 41001:2018 - Facility Management System

Discover the fundamental principles of ISO 41001:2018 Facility Management (FA) and how global standards enhance efficiency and compliance. This course introduces key FM roles, the Plan-Do-Check-Act (PDCA) model, planning, and risk management while promoting continual improvement. Develop the mindset and practices essential for certification-ready, sustainable facility operations, with a focus on continuous evaluation and improvement.

Introduction to Library Management

Library as Infrastructure

Library Legislation, Finance and Budgeting

This module will introduce you to the core organisation system of the library and information science. You will learn about library networking, infrastructural importance, and digital and virtual library. Also, you will discover the details of library legislation, finance, budgeting and professional ethics.

Library Management and Infrastructure

Learn how to ethically manage a library and its infrastructure and services in this free online library science course.

Librarians serve as a bridge between people, information and technology. The interdisciplinary field of library and information science provides the training required to manage books and information by preserving, collecting and organising reading material of various genres and formats. This library science course prepares you to work in a wide range of organisations that handle media and information so sign up to gain a valuable new skill.

Introduction to the ISO 50001: 2018/Amd 1: 2024 - Learning Outcomes

What Was Updated?

Succeeding at Your ISO Audit

Introduction to the ISO 50001: 2018/Amd 1: 2024 - Lesson Summary

In this module, you will review the 2024 amendment to ISO 50001 and its implications for the auditing process. You will also examine the definition of climate change and its effects on the planet and humankind and review suggestions for integrating these considerations into your company, interested parties, and employee concerns.

ISO 50001: 2018/Amd 1: 2024 - Energy Management Systems - Course Assessment

Learn how to implement the ISO 50001: 2018/Amd 1: 2024 update into your audit with this free online course from Alison.

ISO 50001: 2018/Amd 1: 2024 - Energy Management Systems

Is your Energy Management System prepared for the latest ISO 50001:2018/Amd 1:2024 update? Unlock the insights you need to understand the changes, align your practices with global standards, and explore the growing importance of climate change on your organisation. Master the audit process, discover what ISO auditors look for, and ensure your organisation’s compliance and sustainability efforts are future-proof.

Leadership Behaviors Holding You Back

Preventing Your Brain From Short-circuiting

Using Body Parts to Communicate

Leadership is all about influence and not management. If you a good leader getting your team influenced towards achieving a common goal will be your utmost priority. In this module, you will learn some leadership behaviours that will elevate every member of your team and bring out the best in them rather than crushing their spirit.

Getting Your Team to Move

Conflict that Builds Instead of Destroys

How to Say No Without Saying No

It's one thing to be a good leader, but having a team with one spirit is another thing. How do you as a leader get your team to work together and be accountable to you? In this module, you will learn how to coach every member of your team towards working as a team and how to exhibit great leadership traits in resolving conflicts.

Effective Leadership Skills and Strategies - Course Assessment

Get ahead and learn the skills and strategies required of an effective leader in this free online leadership course.

Effective Leadership Skills and Strategies

Leadership entails the ability to influence others towards attaining a common goal. The hallmark of any great leader is the success of each individual member of the team. However, every team comprises individuals with diverse backgrounds and personal philosophies. The primary responsibility of every good leader is to consider these individual differences and harness them towards achieving the team’s objective and success.

Understanding Management

Managing Teams and Customers

Operational Skills

You will gain knowledge of management and operational skills in this module, which are necessary for managers to carry out their duties. Understanding management, managing meetings, managing your team, customers, workloads, and standards are among the topics covered in this module.

Managing Staff and Resources

Managing People Problems

Workforce Management

You will learn how to manage personnel in this module, which involves defining who and what you want in a position when a vacancy develops, outlining the job description, outlining the interviewing process, and onboarding the new employee. Additionally, you will learn how to manage resources, conduct appraisals, and comprehend the order of change.

Leadership and Management for Managers - Course Assessment

Acquire the managerial and leadership skills you need to boost your performance as a manager in this free online course.

Leadership and Management for Managers

The general performance of an organisation depends almost entirely on the quality of its managers. Like in any other role, continuous professional development is key to self-improvement. We have developed this course for managers who want to lead strong, highly empowered teams, regardless of their managerial level. You will acquire not only management abilities but also effective communication and team-building techniques.

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